Home > FAQ's

Frequently Asked Questions

Below are answers to most of the commonly asked questions about Evergreen and our programs. If you cannot find the answer to your question here, feel free to contact us.

Membership
1
GET AND KEEP ACCESS TO MORE TRAILS. Evergreen advocates tirelessly for new trails and protects access to existing trails.
2
SUPPORT TRAIL BUILDING AND MAINTENANCE. Your membership dollars help us build and maintain hundreds of miles of trails statewide each year.
3
DISCOUNTS. Get special deals on Evergreen events, and on products and services from participating companies.
4
TOGETHER WE HAVE MORE POWER. More members strengthen our voice when we talk to land managers and politicians.
5
CLASSES. Save some cash on classes from our certified Instructor Teams.
6
KNOW WHAT'S HAPPENING FIRST. Members are kept up to date on advocacy issues, events, classes, races and rides statewide.
7
BE PART OF A COMMUNITY. Meet and ride with like-minded mountain bikers who support fun, sustainable, legal trails.
Dirt Camps

Parents often wish to carpool out to camp with other parents in their area. Please be on the lookout for an email the Wednesday prior to your camp week to help parents connect about carpooling. 

We know that there are many choices in camps and summer activities for our youth and we are very excited and honored that you have chosen to spend a week with Evergreen Mountain Bike Camp!

Trail Work Parties

Sure, as long as they’re well behaved and happy to hang out on the trail with a bunch of other people and dogs. In fact, we encourage you to bring your kids out and make a family day of it!

 

Dirt Camps

Mountain bike camp is a closed learning environment; therefore, anyone not registered as a camper is not allowed to come to camp to ride along. You are free to ride the park yourself during camp hours, but may not join camp. This is to keep all campers’ safe, focused, and engaged.

Donations

Yes. Be sure to select your preference in the 'Chapter Designation' field when you make your donation online or mention it to us when donating via phone.

Membership

Yes. Simply choose the chapter when you join or renew. If you’re already a member, and would like to support a particular chapter going forward, contact us.

Membership

Of course! Please call us at 206-524-2900 or send a check to: 

Evergreen Mountain Bike Alliance
438 NE 72nd St. Seattle
WA 98115

Please include your name, address, phone number, membership level and e-mail address!

Classes

Evergreen Mountain Bike Alliance is monitoring the COVID-19 (coronavirus) situation closely. Our number one priority is the health and safety of our community and instructors. If your class is canceled due to COVID-19, you will be contacted and offered an option to reschedule if possible or offered a refund. If you do need to cancel a class, please keep in mind our refund policy, review HERE.  If you have any questions or concerns, please contact Kristen McCune.

Dirt Camps

Evergreen Mountain Bike Alliance is monitoring the COVID-19 (coronavirus) situation closely. Our number one priority is the health and safety of our community and instructors. If your class is canceled due to COVID-19, you will be contacted and offered an option to reschedule if possible or offered a refund. If you do need to cancel a class, please keep in mind our refund policy, review HERE.  If you have any questions or concerns, please contact Kristen McCune.

Classes

For the most part, yes. Classes will be cancelled for severe weather only, such as heavy rain, high wind, or temperatures below freezing. Light rain is fine. If there is rain or stormy weather, please check the website and/or your email the day of the class to see if the class has been cancelled. If your class is cancelled, you can either apply the fee to another class, maintain a credit for future use, or receive a refund.

Membership, Classes

You do not have to be a member to participate in Evergreen MTB classes. Evergreen members receive a substantial discount on all education program classes, clinics, and camps, just one benefit of having a membership. For intermediate to advanced classes, the discount on classes for members equals the cost of an individual membership. So sign up today and get discounts on future classes and much more! You can go here to join!

Trail Work Parties

Nope. Our Trail Crew Leads will be there to teach you the ropes, guide you, and answer any questions.

Membership, Trail Work Parties

No. You just need to be a FREE registered user on our site. Go here to register.

Membership, Donations

No, not automatically because those are on two different systems.  If you'd like to have your donation count towards a membership, please email  to be added manually.   If you’d like to simply start or renew your membership, please go to our membership page.

Classes

No. A rigid frame or hard tail bike is perfectly fine.

Classes
To cancel, please notify the Education Coordinator, . If you give us a minimum of 72 hour notice, we can issue a credit or move you to another class. Credits must be used during the same education program year.
Dirt Camps

The best way is to get in touch is via text message to the Camp Lead (number will be provided prior to camp via email). You may also text or call your campers cell phone directly. However, keep in mind that cell phone going off while riding is distracting, and we will have riders silence their phones during drills and trail rides. They will have the opportunity to check their phones during snack, lunch and prior to the end of the day.

Classes, Website - Calendar

Go to the class calendar and choose the class you’re interested in. Then click the registration button. 

Website - General

If you forgot your password (or if you never knew it to begin with ... e.g. because we set up your account for you), you can reset it easily in three steps:

  1. Visit the Login page and click on the "Forgot password?" link.
  2. When the page reloads, enter your email we have on record for your account, answer the challenge question and click on the Save button.
  3. Check your email inbox for a message from the website with a link that will take you to a page where you can set up a new password. Please NOTE: Check your Spam folder if you don't receive the email within 5 minutes.
Website - General

 

First off - please note you can use your email or username to log in on our website.

If you do want to retrieve your username, however, you can do so easily in three steps:

  1. Visit the Login page and click on the "Forgot username?" link.
  2. When the page reloads, enter your email we have on record for your account, answer the challenge question and click on the Submit button.
  3. Check your email inbox for a message from the website with your username. Please NOTE: Check your Spam folder if you don't receive the email within 5 minutes.
Membership, Donations

If you signed up for a monthly membership or set up monthly donations, and your credit card expired, you may need to change it so your good karma doesn't run out ;-)

Fortunately, it's super easy to make the update:

  1. Log into the site (https://www.evergreenmtb.org/login)
  2. Go to My >> My Dashboard (or https://www.evergreenmtb.org/my-dashboard)
  3. In the Your contributions section, locate the recurring payment and click on the Change Billing Details link

Thank you for supporting Evergreen!

You can have up to five (5) people living under the same roof on any one family membership. We do need each person on your membership listed in our system so please do so in the text box provided on the membership sign-up page. To sign up for or renew a membership, please go here.

Website - Calendar

If you need to contact all ride attendees, here's how to do it (it's a bit cumbersome at the moment but we're working on a more user-friendly solution).

Please note you must be logged in to perform these steps:

  1. On the event page: highlight and copy (Ctrl+C or Cmd+C on Mac) the attendees' usernames
  2. Click on the "My" button at the top >> Private Messaging
  3. On the Private Messaging screen: click on the Compose link
  4. In the Compose form: click into the "To" window and paste the usernames (Ctrl+V or Cmd+V on Mac)
  5. Add commas between the usernames, e.g.: MtnPavlas, biker1, woodyallen
  6. Type the message
  7. Click on "Send"

Note: If you are NOT the event organizer and want to send a message to all attendees, including the event organizer, you need to copy/paste (or simply type) his/her username into the "To" field as well (you can find it in the event header).

Classes

Our instructors will notify you by email. We also post cancellations on our schedule page. Please check the schedule if it is raining the day of class.

Membership, Classes

Memberships created or renewed at events need to be entered into our system manually. So it can take up to a few weeks to get your info into our system. If you’re trying to sign up for a class or receive a member discount, and your membership account is not yet live, please contact us and we can get you set up ASAP.