Frequently Asked Questions
Below are answers to most of the commonly asked questions about Evergreen and our programs. If you cannot find the answer to your question here, feel free to contact us.
For the most part, yes. Classes will be cancelled for severe weather only, such as heavy rain, high wind, or temperatures below freezing. Light rain is fine. If there is rain or stormy weather, please check the website and/or your email the day of the class to see if the class has been cancelled. If your class is cancelled, you can either apply the fee to another class, maintain a credit for future use, or receive a refund.
To cancel, please notify us at email@example.com . If you give us a minimum of 72 hour notice, we can issue a credit or move you to another class. Credits must be used during the same education program year.
Not a bit. We have a saying around here: "It ain't the bike, it's the rider." We say that a lot. Honest. That said, your bike should be in good working condition and designed and equipped for off-road use.
What to bring:
- Mountain bike (if you are in need of a bike, please email ASAP)
- Helmet- Must be CPSC or Snell certified. (See label inside of helmet). We discourage full face helmets as this class will be primarily cross country riding on trails
- Sturdy shoes-for walking and biking (no open-toed shoes or sandals)
- Water bottle or hydration pack
- Bike gloves
- Sunscreen- Apply before each class and dress appropriately for the weather. (Shorts and t-shirt on hot days, rain jacket on rainy days)
- Platform/flat pedals are highly encouraged
- Face mask (See Covid guidelines below)
Things to check on your bike before class:
- Please remove kickstand prior to class
- Air pressure/Tires: Tire pressure should be between 25 to 35 lbs
- Chain and Drive Train: Look for rust or gummed up areas that may need to be cleaned and lubed
- Brakes: Roll your bike, apply each brake separately checking for stopping ability. Make sure brake pads are not worn out.
Requirements of each student in our effort to mitigate COVID-19 risk.
Before coming to each class:
- Please perform a daily symptoms self-assessment
- Take your temperature. Do you have a temperature above 100.4?
- Do you have any COVID-related symptoms?
- Have you been in contact with anyone diagnosed with COVID-19 in the past 10 days?
- If you answer yes to any of these questions, PLEASE DO NOT COME TO CLASS. We would be happy to refund or reschedule to a camp later in the season.
You are expected to bring a mask that can cover mouth and nose, any material is acceptable (state guidelines), to wear in case close, prolonged contact is required (such as in the case of provoding first aid).
We will apply a credit to your account and work with you to reschedule you into another class. If that is not possible, and you do not want a credit for future classes, we refund your class fee.
Most of our adult classes are geared for a certain maturity level so the minimum age requirement is 18 years. We offer "family" classes once a month where teenagers 14 and older can join the Adult classes. No one is too old to learn to mountain bike as long as they are comfortable riding a bike on uneven terrain.
Cancellation refunds are based on the number of days notice given prior to the event:
- 14+ days prior to event: Full refund, less a $35 processing fee.
- 7-13 days prior to event: Credit toward alternate Evergreen camp or education event (pending availability) in the same calendar year.
- Fewer than 7 Days prior to event: No credit or refund.
- 7+ days prior to clinic: Full refund, less a $35 processing fee.
- Fewer than 7 days prior to clinic: No credit or refund (since most special clinics only happen annually, it is not possible to offer credit).
- 72+ hours prior to start of class: Credit toward alternate Evergreen class or education event in the same calendar year.
- Fewer than 72 hours prior to start of class: No credit or refund.
Other Events (Bike Fest, Winterstoke, etc.)
- 7+ days prior to event: Full refund.
- Fewer than 7 days prior to event: No credit or refund.
The majority of our classes in King County take place at King County’s Duthie Hill Bike Park in Issaquah, but we also offer classes at King County's Black Diamond Natural Area and Big Finn Hill Park, along with the City of Redmond's Bike Park/Hartman Park. In addition in to this, we have an education program at Swan Creek Park in Tacoma. Please check specific class listings for exact location. We also offer classes through some of our Regional Chapters including Evergreen Central in Wenatchee and Evergreen East in Spokane.
Every child participant must submit Evergreen's Youth Waiver in order to participate in any Evergreen class, camp, or event. To help make this process easier and more accessible, you can now fill out and submit the Evergreen Youth Waiver electronically! Fill out the waiver here.